How to select a good training provider

Naturally cost is a consideration, but you need to be sure of getting a quality service to make your investment count.

Choose wisely and you will not only be sure of getting your licence and qualification but you can also be certain that what you buy you will receive.

A quality provider such as WALLACE explains everything about training, with an open and above board pricing policy, qualified and experienced instructors, an excellent booking and management process to make sure your booking goes ahead smoothly.

WALLACE delivers:

  • Industrywide recognised training credentials, that are annually inspected & awarded
  • Continuous and consistent quality training standards
  • High levels of service and excellent training facilities
  • Friendly, experience and qualified instructors
  • Competent booking staff and full management team
  • Robust trouble shooting solutions
  • Contingency planning to resolve problems that are not caused by you or us
  • Flexibility
  • Dependability

Rest assured after over 50 years of delivering our training service we have experience to give answers and provide solutions to your training queries and needs.

We are here to help you whenever you are ready.

Invest in your future for career in logistics.

 

Wallace School of Transport

Why Choose Wallace?

Simple.   Because you want to be sure your hard earned money is well spent on quality training, reliable modern vehicles with a reputable company.  

 

 

Want some more reasons....

 

Have you heard about HGV Scammers and Rouge Traders?

Regretfully, in life there are individuals and companies who take 'short cuts' and deliver poor service.  In the training world these Rouges are quick to take your money but slow to give the training, or indeed provide any training at all!

How can I avoid getting caught out?

Brokers or Agents often have a glossy website, with little detail about the detail of training or the tests, or information about what's included in the price.  They show lots of pictures of new and modern vehicles (that they downloaded from the manufacturers website) but they do not show their actual training vehicles - because they don't have any!

Remember, IF IT SEEMS TO GOOD TO BE TRUE it probably is. 

'Red Flag' comments to watch out for include......

The promise of a fantastic job which you'll only know details of after you've booked training and passed

Offering training at over '35' or '45' centres nationwide

Being told 'all' training vehicles are less than 2 years old

Loads of 'heavy' sales calls constantly asking for your payment card details and large sums on money

Salesmen 'pushing' you to buy Pass Protection or other extra 'add-on' courses.  Is it because they have no confidence in their instructors ability to teach you what you need to know to pass or are they just that they're trying to bump up your overall spend?

If they are prepared to 'cheat' the authorities by knocking off the VAT for cash - what will they 'cheat you out of?

If they don't put in writing all the details about what you are buying before you've paid you have you any proof of how many training hours, how many days, how many tests you are being offered? 

If it's all over the phone, with no correspondence, what information are they deliberately leaving out of the conversation - or is that the salesman simply doesn't know and is making it up!

And what about their website?

No office address on their website, so you can't visit them, or take a look at their vehicles/facilities

No evidence of their DVSA / RTITB / ITSSAR / Jaupt accreditation (on the accrediting bodies website)

No names of the owners or managers of the company.  Remember, if talking to a salesman and not a training school, he's probably only thinking of his commission!

Who would you know who to speak to or how would you complain if you're not happy with their service?

Can you see a company registration number?

Can you find them on the Companies House Register? And if so, have the Directors of the company had other directorships of old brokers that 'closed' only a few months back?

If the company has only been formed for a very short time how could they have grown into a large training company in a matter of a few months!

If the package they are selling all sounds too good to be true.....

..... then you're probably not talking to a genuine training school.

 

How can tell if company is good training school?

  • Visit the school's office - do they have one?
  • Ask to see their training vehicles - are they old / dirty / run down?
  • Ask to see their reversing practice area - they may not have any facilities in place?
  • Ask to see the instructors certificates & proof of qualifications - do they have any? Are they just for cars?
  • Ask to see the vehicle insurance policies?
  • How long have they been established?  Check Companies House on the internet.  When did they started trading? Have the directors had several other directorships in similar companies that have reformed every few years?
  • Ask other drivers - Reputable schools are well know by people who already have their licence.
  • Ask Transport Managers - they will happy to tell you of local schools with a good reputation and high pass rate.

How Can I protect myself?

Contact Wallace - info@wallaceschool.co.uk or 020 8453 3440

We want you to succeed and we will do our best to help you pass your test.

Your Success is Our Success

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Testimonials

After a bit of research, I ended up choosing Wallace and I'm glad I did. My first phone call was very informative and I had only to choose when to start the training. Got all the books from them, studied everything and passed my theory test first time. Went to do some practical training with Gerry the instructor and got my skills polished to a very high standard. Anticipate, not react. The best advice I could ever get. Passed my practical first time and also the following CPC theory and practical tests. If someone asks me where to go for a truck licence, my answer is 1000 times Wallace School of Transport. They care for you as if you were family. That counts more than anything.

Mr Augusto Barale

I passed the practical test first time and this is undoubtedly due to the professional and supportive manner in which I was instructed. Without this, I have no doubt that my progress wouldn't have been so quick or productive. Please once again pass my sincere thanks onto both the administrative staff and Michael himself.

Chris Bridger Student Paramedic

We have been very pleased with the help and assistance and standard of training we have received from your team. I will be in touch shortly to make arrangements for our new trainees.

Lee Bedingfield, Ups Automotive

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